Government Free Laptop Scheme Grievance Redressal Portal

Free Laptop Scheme Grievance Redressal Portal

The Government Free Laptop Scheme Grievance Redressal Portal is an online platform created to help students solve problems related to the free laptop scheme. Sometimes students may not receive their laptop, may get a damaged device, or may find mistakes in their personal details. To solve these issues easily, the government provides a grievance portal where students can submit complaints and track their status.

Step 1: Visit the Official Portal
First, students need to go to the official grievance redressal website of the Free Laptop Scheme. This website is usually managed by the state education department or electronics corporation. Use a mobile phone, laptop, or computer with internet connection to open the portal.

Step 2: Login or Register
If you are a new user, you must register first. Click on the “Register” or “Sign Up” option. Enter basic details such as your name, school name, district, mobile number, email ID, and scheme beneficiary ID or student roll number. Create a password and submit.
If you already have an account, simply log in using your username and password.

Step 3: Select Grievance Option
After logging in, you will see the dashboard. Look for the option called “Submit Grievance” or “Lodge Complaint.” Click on it to open the complaint form.

Step 4: Fill Complaint Details
Now enter all required information carefully. This may include:

• Student Name

• School / College Name

• District and Block

• Scheme Year

• Laptop Serial Number (if received)

• Type of Complaint

Choose the complaint type from the list, such as:

• Laptop not received

• Damaged laptop

• Wrong specifications

• Login issues

• Missing accessories

• Data mismatch

Explain your problem clearly in the description box using simple words.

Step 5: Upload Supporting Documents
If needed, upload proof documents. These may include:

• Student ID card

• Aadhaar card

• Scheme approval letter

• Laptop photos (for damage complaints)

Make sure files are clear and within the size limit.

Step 6: Submit the Grievance
After filling all details, review the form once. Then click the “Submit” button. Your complaint will be successfully registered.

Step 7: Note the Grievance ID
Once submitted, the system will generate a Grievance ID or Reference Number. This number is very important. Save it or take a screenshot. You will need it to track your complaint later.

Step 8: Track Complaint Status
Go back to the portal homepage and click on “Track Grievance” or “Check Status.” Enter your Grievance ID and registered mobile number. You can see whether your complaint is under review, approved, or resolved.

Step 9: Department Verification
After submission, the concerned department or school authority will verify your complaint. They may contact you for additional details if required.

Step 10: Resolution and Update
Once verified, action will be taken. You may receive a new laptop, repair support, or correction of records depending on the issue. The final status will be updated on the portal, and sometimes you will also get an SMS notification.

This grievance redressal system makes the laptop scheme more transparent and student-friendly. It saves time, reduces the need to visit offices, and ensures that every eligible student receives their laptop without difficulty.